Flower deliveries can be done on Mondays to Sundays.
Specific time deliveries are not available at the moment.
Although our team will always try our best to ensure punctual delivery for our customer, LVLY cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use or anything else outside of LVLY's control.
LVLY delivers throughout Hong Kong. However in the event where the delivery location is too remote or unreachable by our branch, we will contact you before the intended delivery date to offer a full refund and cancellation of your order. We are not able to deliver to PO boxes.
We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
In the event if the delivery details provided is incorrect (example: wrong address / contact / name) we cannot accept responsibility for the failed delivery. We will arrange to re-deliver on the next available time slot but a re-delivery fee will be incurred. To ensure the flower's condition and freshness, customer is require to update us the next course of action within 24 hours.
